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Best customer service I have ever dealt with. They are also working with the cops to recover my old unit and catch the person who did this. No other company I know would do something like this for their customers. I only had to pay shipping. A few nights ago someone stole my unit out of my car. I have has Sirus/XM since 11/3. I contacted Sirus with case number and contact info for the cop, and they sent me a replacement unit (same as above, so its not a cheap unit) for FREE. When you buy feel secure that if anything happens Sirus will be there to help and support you.
This is a great little radio jam packed with features. Easy to use and great quality.
A friend and a family member wanted to pay for my subscription. Before I called Sirius back to redeem them, I checked my checking account. That was what they did.On December 30th I went to redeem them. I was disconnected by the first two associates, the third was yawning into the phone, and finally the fourth try I got someone who could help. I finally spoke with a supervisor who agreed to refund the fees and subscription price. His credit card was double charged, and at the beginning of January when my plan renews, I was also charged. Luckily I document everyone I speak to.
The hardware and product they give you daily is phenomenal.That being said, dealing with the company itself, specifically over the phone, is an absolute nightmare. You will not want to return to regular radio again after a couple days of Sirius. Problem is they are only good towards Sirius hardware and cannot be used for subscriptions. Problem this time, I had just paid a bunch of bills out of my checking and it overdrafted my account. Both were told by Sirius operators that the easiest way was to purchase Egift Certificates, which are sent directly to the recipients email with a code to redeem them. He assured me it wouldn't be, and transferred me to customer care.At customer care, I spoke with an associate who assured me my account would be frozen, it would go into invoice billing, and I simply had to just wait for the Gift Cards to arrive in the mail. A family member called Sirius, provided a credit card, and paid for the year.
Harsh, but it is what it is.Three of my four years with Sirius, I have been lucky enough where I've had family/friends want to pay for my yearly subscription as a Birthday/Christmas present. Good luck if you have to deal with them. Obviously b/c of past issues. To top it all off, I still never got an apology from Sirius. This might actually be my last year with them because of this. I had a bad feeling but decided to go that route.
The first time a family member called Sirius, paid for the year with his credit card, and we thought it was set. I stated that my account was set to renew in a few days and this would be a problem. I'd say the average I.Q. They both contacted Sirius and asked if there were Gift Cards or Certificates that could be used towards the subscription. Sirius even refused initially to refund the overdraft fees from the bank. It is nothing but a hassle that probably will cost you days of problems. They admitted fault initially, but then began to change their stance and stated that I never had the Sirius account frozen. A week later the Gift Cards arrived.
is around 25. The associate told me I could use the Egift credits and buy Gift Cards from the Sirius shop and have them sent to me. So to put it simply, don't ask for your subscription to be paid for as a gift, and avoid dealing with Sirius directly. As far as the radio and the daily service, it is absolutely awesome. To rub extra salt in the wounds, it will take 7-10 days, my checking account is now frozen, and I have no way to use it right now. The utter incompetence of most of the customer service people is staggering. We both called Sirius and the issue was not resolved for more than a week.The second issue was a similar issue.
I called Sirius to take issue. I was furious and called Sirius once again. Not happy again, we had to haggle over the phone for a few days to get it rectified.This brings me to this year. I'm now in my 4th year with Sirius. Once again, a few days into January $150+ was withdrawn from my checking account (renewal price). Sure enough once again Sirius charged me already for the yearly renewal.
I received a new unit with no problem from Radio Shack. Apparently the power input jack is not very durable and now makes poor contact.
It's just a big crap shoot as to how long a unit will last. I didn't buy the life time subscription plan for the simple fact that I didn't know how long the unit would last.
When I hit a bump or touch the unit it turns off and back on. I would have had to buy a new unit and then pay Sirius $75 in order to keep the life time plan going.
The first unit I purchased lasted a week or two until it got a dark blotch on the display. The current unit was awesome until just after the warranty expired.
Now I'm really glad I didn't.
I would never recommend Sirius to anyone. The customer service department is awful. My original radio didn't work. It has taken over 6 months to get a replacement from warranty. They send you from department to department and never get anything done.
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